These are some items we don't take back:

• Anything worn, altered, washed, heavily scented with smoke/ fragrance, or missing its original packaging/tags. 
• Shoes that have clearly been worn and/or scuffed 
• Intimates, swimwear, panties, socks, hats, sunglasses, fragrance and beauty items, face masks, or sample sale/final sale items

Sample/Warehouse Sale/Final Sale items are NOT eligible for return

We aren't responsible for  return shipping and do not provide a return label unless its a major oopise on our end. Return shipping is up to you. 

If you didn't pick up your item from a UPS access point (or similaar) and it gets sent back to us, you are responsible for reshipment costs. 

If you didn't pay your duties at customs or it was held by your postal service too long and the item gets sent back to us, you will have to cover the shipping if you want to reship the item.

Sorry, no! But, you can just return it in the original condition will all the tags and we'll give you store credit. Then, you can buy it again in a different size or color (or something different!) 

Send us an email with your name and order number and we can let you know if your item is eligible for a return! You can print out a return form here.

Send your returns to 1715 W. Rosecrans Ave. Gardena, CA 90249
Do not send a return without talking to us first! If your item is not eligible for return, you will be responsible for us shipping it back to you

We are unable to cancel orders once they are processed. We maybe able to swap out a size- MAYBE. Email us asap and we will try to catch it.

That shouldn’t happen, but we might have messed up!
Email us at admin@foxblood.com within 5 days of receipt and we'll get you set up to get the right item. If the item is incorrect or damaged, we will need a photo of that item when you contact us. We generally wait for the incorrect item to make it back to us before dispatch another shipment.

We know as much as you do! What you see on tracking is what we see. They aren't lost, just delayed. Some packages aren't getting updates and just arrive at their destination a little later later. We can't do anything about this and thank you for your patience. 

Haven't received your package yet? Be sure to check your surrounding area and your front desk, if you have one!

Sometimes packages may be marked as delivered, even if they are on hold at your local post office. If the package is USPS, please search for your local office and give them a call. You can do that by going to: https://tools.usps.com/find-location.htm and typing in your zip code. Be sure to call the local number and you should get an answer fairly quickly. We see the same thing you see on the tracking, so all we do is call the local office and file a service request. 

If you still haven't received it or. couldn't get in contact with your local office, please, let us know and we will do our best to locate it. Remember, we are not responsible for lost or stolen packages, but we will do what we can to find it or file a claim for it. If you know your area is targeted by porch pirtates, please have your package shipped to a safe location.

We are unable to cancel orders once they are processed. We maybe able to swap out a size - MAYBE. Email us asap at admin@foxblood.com and we will try to catch it.