These are some items we don't take back:

• Anything worn, altered, washed, covered in cat hair, heavily scented with smoke/ fragrance, or missing its original packaging/tags. 
• Shoes that have clearly been worn and/or scuffed 
• Intimates, swimwear, panties, socks, hats, sunglasses, fragrance and beauty items, or sample sale/sale/final sale items
  
• If you ship your item back and the packaging arrives damaged because you used it as the shipping container,  you will have to pay a restocking fee.
  
  Sample/Warehouse Sale/Sale/Final Sale items are NOT eligible for return

Please package your returns properly. Do NOT use the clothing garment bags or shoe boxes as the shipping containers. If the product's packaging is ruined in transit because it was not shipped properly or is covered in tape so it can not be resold, your return/exchange will not be accepted or you will be charged a restocking fee. There is a $15 dollar restocking fee for any damaged shoe boxes.

If you purchased return insurance on your order, then your return is free of charge! If you did not, you are still eligible for a return, you just have to pay for return shipping.

You can access our returns portal here. Or visit returns.foxblood.com

Please package your returns properly.  Do NOT use the clothing garment bags or shoe boxes as the shipping containers.  If the product's packaging is ruined in transit/is covered in tape and can not be resold, your return/exchange will not be accepted or you will be charged a restocking fee.  This is not the case if UPS/USPS/etc damages the shipment, this is if you package your return incorrectly. There is a $15 dollar restocking fee for any damaged/taped up shoe boxes.

If you want to return your item in person, just bring it and its original packaging to our MELROSE store front and let us know that it is an online return. If you purchased a FOXBLOOD item from Die With Your Boots On in Salem, MA, please contact them for those returns. 

If you purchased return insurance on your order at checkout, then your return is free of charge! If you did not, you are still eligible for a return, you just have to pay for return shipping. You can access our returns portal here: returns.foxblood.com

If you didn't pick up your item from a UPS access point (or similar) and it gets sent back to us, you are responsible for reshipment costs. 

If you didn't pay your duties at customs or it was held by your postal service too long and the item gets sent back to us, you will have to cover the shipping if you want to reship the item.

We are unable to cancel orders once they are processed. We maybe able to swap out a size- MAYBE. Email us asap and we will try to catch it.

That shouldn’t happen, but we might have messed up!
Email us at admin@foxblood.com within 5 days of receipt and we'll get you set up to get the right item. If the item is incorrect or damaged, we will need a photo of that item when you contact us. We generally wait for the incorrect item to make it back to us before dispatch another shipment.

We know as much as you do! What you see on tracking is what we see. They aren't lost, just delayed. Some packages aren't getting updates and just arrive at their destination a little later later. We can't do anything about this and thank you for your patience. 

Haven't received your package yet? Be sure to check your surrounding area and your front desk, if you have one!

Sometimes packages may be marked as delivered, even if they are on hold at your local post office. If the package is USPS, please search for your local office and give them a call. You can do that by going to: https://tools.usps.com/find-location.htm and typing in your zip code. Be sure to call the local number and you should get an answer fairly quickly. We see the same thing you see on the tracking, so all we do is call the local office and file a service request. 

If you still haven't received it or. couldn't get in contact with your local office, please, let us know and we will do our best to locate it. Remember, we are not responsible for lost or stolen packages, but we will do what we can to find it or file a claim for it. If you know your area is targeted by porch pirtates, please have your package shipped to a safe location.

We are unable to cancel orders once they are processed. We maybe able to swap out a size - MAYBE. Email us asap at admin@foxblood.com and we will try to catch it.

Yes! Our bags are designed to withstand the test of time, offering durability comparable to traditional leather goods. They are resistant to wear and tear, making them perfect for everyday use.

Apple Leather is easy to care for and maintain, requiring minimal upkeep. Simply wipe clean with a damp cloth as needed, and your bag will stay pristine for years to come.

Yes! By choosing our Apple Leather bags, you're supporting ethical production practices and reducing the demand for animal-derived materials or plastics. Feel good about your purchase knowing it aligns with your values and contributes to a more sustainable fashion industry.