Frequently Asked Questions
Returns
What is your return policy?
What isn't eligible for return?
These are some items we don't take back:
- Anything worn, altered, washed, covered in cat hair, heavily scented with smoke/ fragrance, or missing its original packaging/tags.
- Shoes that have clearly been worn and/or scuffed
- Intimates, swimwear, panties, socks, hats, sunglasses, fragrance and beauty items, or sample sale/sale/final sale items
- If you ship your item back and the packaging arrives damaged because you used it as the shipping container, you will have to pay a restocking fee.
Sample/Warehouse Sale/Sale/Final Sale items are NOT eligible for return
Please package your returns properly. Do NOT use the clothing garment bags or shoe boxes as the shipping containers. If the product's packaging is ruined in transit because it was not shipped properly or is covered in tape so it can not be resold, your return/exchange will not be accepted or you will be charged a restocking fee. There is a $15 dollar restocking fee for any damaged shoe boxes.
How do I start a return?
If you purchased return insurance on your order, then your return is free of charge! If you did not, you are still eligible for a return, you just have to pay for return shipping.
You can access our returns portal here. Or visit returns.foxblood.com
Please package your returns properly. Do NOT use the clothing garment bags or shoe boxes as the shipping containers. If the product's packaging is ruined in transit/is covered in tape and can not be resold, your return/exchange will not be accepted or you will be charged a restocking fee. This is not the case if UPS/USPS/etc damages the shipment, this is if you package your return incorrectly. There is a $15 dollar restocking fee for any damaged/taped up shoe boxes.
If you want to return your item in person, just bring it and its original packaging to our MELROSE store front and let us know that it is an online return. If you purchased a FOXBLOOD item from Die With Your Boots On in Salem, MA, please contact them for those returns.
Return Shipping Costs?
If you purchased return insurance on your order at checkout, then your return is free of charge! If you did not, you are still eligible for a return, you just have to pay for return shipping. You can access our returns portal here: returns.foxblood.com
If you didn't pick up your item from a UPS access point (or similar) and it gets sent back to us, you are responsible for reshipment costs.
If you didn't pay your duties at customs or it was held by your postal service too long and the item gets sent back to us, you will have to cover the shipping if you want to reship the item.
I want to cancel my order?
We are unable to cancel orders once they are processed. We maybe able to swap out a size- MAYBE. Email us asap and we will try to catch it.
I got my order and something is wrong!
That shouldn’t happen, but we might have messed up!
Email us at admin@foxblood.com within 5 days of receipt and we'll get you set up to get the right item. If the item is incorrect or damaged, we will need a photo of that item when you contact us. We generally wait for the incorrect item to make it back to us before dispatch another shipment.
Shipping + Orders
Where is my package shipping from?
All orders are shipped from us in California. You will be notified via email when your order has shipped. Tracking information will be provided in that email!
Where is my package?
- Please allow up to 14 business days for processing and shipping.
Holidays and Major Sales/Launches also may cause a small processing delay. Remember, we are a small business! We work around the clock to get out everything as timely as possible. - You will be notified via email when your order has shipped. Tracking information will be provided in that email.
- We are not responsible for delays or lost packages. Once the packages leaves out warehouse it is out of our hands, and we are at the mercy of the post office.
How do I use store credit?
How to use discount codes?
When you get to checkout, there will be an option to add it at the end. Some promotions and codes cannot be combined.
What is Afterpay?
Afterpay is a buy now, pay later plan that let you get what you want now and pay for it in four no-interest payments made every 2 weeks.
Shipping Help
My order is taking too long
Orders are processed Monday - Friday, excluding federal holidays. Check your confirmation email or order update email for your tracking number.
My package says a Shipping Label Created, USPS Awaiting Item. Why hasn't it been shipped yet?
We are unfortunately unable to file a claim if USPS hasn't scanned it - this was a large problem during the beginning of the pandemic, but find that it does not happen much any more. If it does happen, just let us know and we will monitor it.
"USPS awaiting item" means your package has left our warehouse, but it is stuck at USPS.
It is out of our hands, but know that we are doing everything we possibly can to get these out/bug USPS, ASAP.
My package is late...where is it?
We know as much as you do! What you see on tracking is what we see. They aren't lost, just delayed. Some packages aren't getting updates and just arrive at their destination a little later later. We can't do anything about this and thank you for your patience.
My item says delivered, but I don't see it?
Haven't received your package yet? Be sure to check your surrounding area and your front desk, if you have one!
Sometimes packages may be marked as delivered, even if they are on hold at your local post office. If the package is USPS, please search for your local office and give them a call. You can do that by going to: https://tools.usps.com/find-location.htm and typing in your zip code. Be sure to call the local number and you should get an answer fairly quickly. We see the same thing you see on the tracking, so all we do is call the local office and file a service request.
If you still haven't received it or. couldn't get in contact with your local office, please, let us know and we will do our best to locate it. Remember, we are not responsible for lost or stolen packages, but we will do what we can to find it or file a claim for it. If you know your area is targeted by porch pirtates, please have your package shipped to a safe location.
I want to cancel my order.
We are unable to cancel orders once they are processed. We maybe able to swap out a size - MAYBE. Email us asap at admin@foxblood.com and we will try to catch it.
Questions
Is Foxblood ethical?
Short answer, yes!
All of our employees get paid a living wage and FT employees receive fully paid health and dental insurance.
Our Signature clothing is made by us Los Angeles, CA, USA, and in our privately owned boutique factory in Istanbul, Turkey.
Our Istanbul factory is owned and run by us and we visit it often to make sure everything is perfect! Our employees get paid a living wage and are in a spacious and clean environment.
There are a few exceptions, however, we do make and/or source items/fabrics from China/Korea/etc. We do a lot of research beforehand and choose factories that pay their workers a living wage, have amazing working conditions, and we keep a good relationship with our contacts. All the factories we work with are certified and good organizations. The items that are not made by us are hand picked by our team from our trusted wholesalers.
We have actually met some of our China manufacturers in person!
The fabrics on our products can differ, but the main fabric on our Signature Pieces is a cotton-modal. Cotton is fully sustainable, renewable, and biodegradable, and while modal is man-made, it is entirely biodegradable, so it is considered a sustainable textile.
Our vegan leather items are made up of man-made vegan leather, which is usually made with plastics. We want to keep these items vegan and will look into finding a better for the environment, affordable vegan leather.
We have introduced some vegan lether products made our of Apples. This material is a lot more expensive compared to vegan leathers made of plastic, but significantly more sustainable and durable. We want to continue to offer Apple leather products and will continue to work on expanding our apple leather line!
Ethics and Sustainability
For our packaging, we have tried biodegradable poly mailers in the past. However, after long hours of researching we've found that it's not worth the chemical waste that comes from that production.
Biodegradable material has to be heavily treated with dangerous chemicals/fossil fuels to be able to break down faster, and if they are not disposed of properly, they don't biodegrade as they should. If they are mixed in with other plastics or not put in the correct facility, they don't break down. (this burden falls on the customer, and we know that the majority is not able to take their specific biodegradable items to an industrial facility) The cons outweigh the pros for us, personally.
We try to use recycled plastic and compostable material wherever possible. Our clear plastic garment bags from Turkey are recycled plastic and our new clear garment bags from Los Angeles are 100% compostable and made out of cornstarch!
Our tissue paper is from No Issue, who is part of the Eco Packaging Alliance; every order = a tree planted by One Tree Planted.
We produce our products in small batches/small quantities to cut down on overconsumption and wasted products. When we have leftover fabrics or scraps, we design other items around them so nothing goes to waste.
We ship our products by sea whenever it is possible to cut down on air travel/global emissions. We have also been looking into partnering with different organizations like Planet with Shopify and One Tree Planted to fund solutions like reforestation, soil carbon storage, and ocean based carbon removal.
We are always consciously looking to improve our footprint and will continue to do so.
How do I contact you?
Do you ship internationally?
Where is your store?
Apple Leather
What is Apple Leather?
Is Apple Leather plastic?
Is Apple Leather Durable? How do I clean it?
Yes! Our bags are designed to withstand the test of time, offering durability comparable to traditional leather goods. They are resistant to wear and tear, making them perfect for everyday use.
Apple Leather is easy to care for and maintain, requiring minimal upkeep. Simply wipe clean with a damp cloth as needed, and your bag will stay pristine for years to come.
Is Apple Leather Ethical?
Yes! By choosing our Apple Leather bags, you're supporting ethical production practices and reducing the demand for animal-derived materials or plastics. Feel good about your purchase knowing it aligns with your values and contributes to a more sustainable fashion industry.