Times are wild right now and shipping has been a massive issue throughout the US.
Due to a high order volume and having to take extra safety measures with our small business, your package may take a little longer to ship.
Once your label has been created, it leaves our warehouse within 24 hours.
We stopped offering USPS for the time being because of current administrative efforts to defund USPS were causing severe delays in packages.
If you ordered between July 3rd-August 5th and your package was send USPS, see if any of this information below answers your questions.
My package says a Shipping Label Created, USPS Awaiting Item. Why hasn't it been shipped yet?
We drop off packages DAILY, so your package has left our warehouse. USPS is so far behind on packages, that thousands and thousands are sitting in the distribution center waiting to be scanned. We are unfortunately unable to file a claim when it hasn't been scanned and after spending days talking to USPS and different postmasters, we just are told to wait. Your package has left our warehouse, but it is stuck at USPS. It is out of our hands, but know that we are doing everything we possibly can to get these out ASAP.
My package was shipped but was delayed, where is it?
We know as much as you do! What you see on tracking is what we see. USPS is very behind and their hours are cut, so items aren't prioritized and are in what we are calling "Mail Limbo." They aren't lost, just VERY delayed. Some packages aren't getting updates and just arrive at their destination weeks later. We can't do anything about this and thank you for your patience.
My item says delivered, but I didn't receive it?
Please email us your order number so we can file a claim for you!
If you ordered recently and your order was UPS, we are generally not having any issues with heavily delayed package time.
If you have any questions regarding your package, please email us at firstname.lastname@example.org and we will do our best to help you.