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Free US shipping on orders over $60 with code 'FREESHIPPING'

FAQ

Orders:

  • We are unable to cancel orders once they are processed. We maybe able to swap out a size- MAYBE. Email us asap and we will try to catch it.
  • "I just placed an order and noticed I typed in my address wrong. What do I do?" - Lets us know ASAP and we will try to change it if we can. Email us here: admin@foxblood.com with the order number and correct address. 

Shipping?:

  • All orders are shipped from Los Angeles, California. You will be notified via email when your order has shipped. Tracking information will be provided in that email.
  • Please allow up to 14 business days for processing and shipping as we are in a global pandemic. We are super small team, and everything is packed by hand by us.  Holidays and Major Sales also may cause a small processing delay. Remember, we are a small team! We work around the clock to get out everything as timely as possible. 

  • We are not responsible for lost or stolen packages. We are not responsible for delays of packages by the carrier. Once the packages leaves out warehouse it is out of our hands, and we are at the mercy of the post office 
    If you are having shipping issues, please check out our shipping help page. 

  • Buyers are responsible for local duties, taxes, and advancement fees at delivery in countries where applicable. PLEASE put your phone number on your order if you are an international customer. We try to make sure all orders have phone numbers, but if it gets missed, there is a possibility it will be returned to us and you will be responsible for the re-shipping costs. 


Return Policy?:

FOXBLOOD allows for returns for store credit within 14 days of the date the items arrive to your home. We refund taxes (USA only), but we do not refund shipping (that service was already complete if it arrived to you)

Terms and conditions apply:

  • Products must be returned only if they're in the original condition, unworn, unwashed, and with the tags still attached. If they've been worn or the tags have been cut off, we will know and we will not give you store credit for it.
  • No returns on intimates, swimwear, panties, socks, hats..etc.
  • When your return arrives back to HQ, we will contact you with your store credit. It is very important that you send your order number with your return items.
  • SAMPLE SALE ITEMS ARE FINAL SALE 
  • FACE MASKS ARE FINAL SALE
  • SUNGLASSES ARE FINAL SALE
  • HATS ARE FINAL SALE
  • FRAGRANCE AND BEAUTY ITEMS (MAKEUP, LASHES) ARE FINAL SALE


What if it arrives broken and I want a refund? 

  • If you product arrives damaged, we will offer you a refund or a trade (for the same thing)! Just let us know and we will provide a return address and a replacement. Send us a good set of images of the damaged item and we'll get you a refund. No faking it.

  • If your product arrives incorrect, (Shoes are a size 9 but the box is a 10) send us a photo and we will get you a return address and send a replacement 

  • To make a return, send us an email at admin@foxblood.com with your order number and pictures of the product. 

Return Shipping Costs?

We aren't responsible for the return shipping and do not provide a returns label unless its a major oopise on our end. Return shipping is up to you. If you didn't pay your duties at customs and the item gets sent back to us, you will have to cover the shipping if you want to re ship the item

Can I exchange an item for something else?

Sorry, no! But, you can just return it in the original condition will all the tags and we'll give you store credit. Then, you can buy it again in a different size or color (or something different!) Essentially, exchanges can be done just by using your store credit to purchase something else.

What if I received the wrong item?


That shouldn’t happen, but we might have messed up! Let us know and we'll send you the right item.
admin@foxblood.com

    Are your items ethically made?

    Our clothing is made in Los Angeles with a few exceptions. We do have some items and/or fabric that we have made and/or sourced from overseas, but we choose factories that pay their workers a living wage and have amazing work conditions. 
    The fabrics on our products can differ, but the main fabric on our Signature Pieces is a cotton-modal. Cotton is fully sustainable, renewable, and biodegradable, and while modal is man-made- it is entirely biodegradable, so it is considered a sustainable textile. Our vegan leather items are made up of man-made vegan leather, which is usually made with plastics, but we want to keep these items vegan and will look into finding a better for the environment, affordable vegan leather, but for now it will stay the same.

    Contact?:

    Please do not hesitate to contact us at admin@foxblood.com with any questions or concerns.